Instant Help: Live Chat

Instant Help: Live Chat

We just added live chat functionality to our website. You can find a little chat box in the bottom right hand corner of all our websites so you can get instant help on any page (you should be able to see one on this page).

I hope you find this useful. I know from personal experience when I’m on a website, if I want a quick answer to something then chat is the best way. Phoning and email are both useful depending on what you want to know – sometimes describing your question is much easier than typing it out – but instant chat also has a place along side those two in terms of usefulness and speed.

As the service is quite new, we’re keen to test it out as much as possible, so feel free to drop us a chat even if it’s just to say hello.

As always, please let us know what you think of this new feature and how we can make it better.

PS…the live chat option won’t show unless we’re online – live chat with no one there to answer your questions is not very helpful!

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